Frequently Asked Questions

We offer a variety of premium quality incense products from top brands like Satya, Ullas, Namaste, Parimal and more. Our selection includes a variety of fragrances such as floral, woody, spicy, and herbal scents.

We ship nationwide across South Africa, including major cities like Johannesburg, Cape Town, and Durban, as well as smaller towns and rural areas. We use well-known and reliable courier services to ensure your order arrives safely and promptly.

Shipping costs vary depending on the option you choose. We offer PUDO to your door for R99, Aramex to your door for R99, PUDO to collection locker for R79, and Paxi collection for R79. Delivery times range from 1-9 business days depending on the service selected. More details can be found on our Shipping & Delivery page.

Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your order status on our Track Order page. Simply enter your order number and you'll get real-time updates.

You may pay with your debit or credit card, Zapper, Google Pay or Instant EFT.

We accept returns on defective or damaged items within South Africa's Consumer Protection Guidelines. Please see our Returns & Exchanges page for detailed information on our policy and how to initiate a return.

You can reach our customer support team via email at [email protected] or WhatsApp us on 078 994 3062. Our operating hours are Weekdays: 09:00 - 17:00. Visit our Contact Us page for more details.

We are committed to ethical sourcing and work with reputable brands that share our values. We ensure that our incense is produced responsibly and sustainably. More information about specific product sourcing can be provided upon request.